While most consumers rely on online or digital banking, branches are still relevant. How you maintain and grow that relevance for consumers who require in-branch services is critical. New strategies and technologies are driving branch transformations that aim to improve the customer experience while lowering branch costs.
People walk into your branch with high service expectations that can come at a high cost to you. How do you address their needs as effectively and efficiently as possible? Fiserv is committed to branch transformation initiatives that help financial institutions meet those needs and grow their revenues. Our solutions streamline and automate branch operations and provide in-branch self-service options to help you better serve customers or members more quickly and efficiently than before.
Give front-line staff the ability to handle more services, not just low-value cash counters
Address your consumers' on-demand needs instead of just processing transactions
Provide the speed and convenience consumers expect
Enable smaller, more operationally efficient branches and remote locations
Branch automation solutions from Fiserv help financial institutions leverage the capabilities of a traditional branch, without the traditional costs, and find better ways to improve engagement and consumer interactions. To lead these automation initiatives, we combine hardware, software and services to:
Smart branches use technology to boost sales and improve customer experience significantly. … Applying the concept transforms the way a bank branch operates, significantly lowers real-estate requirements, and alters customer interaction – with a resulting 60 to 70 percent improvement in branch effectiveness, as measured by cost savings and increased sales.
– "A bank branch for the digital age", McKinsey & Company, July 2018
Integrated and secure cash handling devices
Self-service devices for on-demand, branch-level transactions
Biometric technology to reduce fraud and transaction times
Explore three key elements of a successful branch transformation strategy aimed at preserving performance and relevance and meeting consumer expectations.
Financial institutions are taking a fresh look at the brick-and-mortar branch – location, size, offerings, staffing and technology – to create a new banking experience for their accountholders
People are still using the branch, but their expectations for how and when they use their financial institutions are changing
Digital technology has been a disruptor for retail and business banking, but investments aren't always visible within the branch.
What's the best strategy?
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