Interactive Branch Kiosk from Fiserv streamlines branch operations by moving many teller transactions to self-service channels, creating a modern experience that provides more valuable customer interactions, more convenience and extended branch hours.
Think of Interactive Branch Kiosk like a super-ATM. While ATMs can only do a limited set of transactions, Interactive Branch Kiosk can perform cash and check transactions in addition to credit card applications, loans and much more. They free up branch staff to focus on providing advice and revenue-generating activity instead of performing low-value transactions and counting cash.
Enable consumers to self-serve their immediate needs
Add convenience and availability to your offerings
Free up branch staff for more productive face-to-face interactions
Reduce branch footprint, operating costs and staffing requirements
Extend branch hours when deployed to an exterior location
Enable "branch-in-a-box" services
Fully integrates with Fiserv core solutions and card services
Ensure immediate and secure transactions
Supports Verifast™ biometric authentication
Backed by comprehensive hardware, software and services
With Interactive Branch Kiosk, you can provide on-demand access to extended services and address other needs that typically require consumers to walk past an ATM and go into the branch for service, along with the flexibility of extended hours.
Fiserv is helping us advance our branch strategies so we can deliver a unique experience and allow our members to interact in the way that is most convenient for them.
– Andy Joneson, Vice President of Technology, Members Cooperative Credit Union
Digital technology has disrupted retail and business banking, but the branch experience has often played second fiddle. Is that a good strategy?
Financial institutions are taking a fresh look at the brick-and-mortar branch – location, size, offerings, staffing and technology – to create a new banking experience for their accountholders
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