Make no mistake: Branches remain relevant. But as demographics shift and technology evolves, financial institutions must also adapt their branches to future-proof their investments.
Customers want to bank on their own terms. Robust self-service tools in the branch give them a fresh experience, a sense of control and a reason to go in.
So how does the modern financial institution balance the physical footprint of its branches with staff requirements and self-service technology to meet the demands of today’s more self-sufficient consumer?
Read what Fiserv experts have to say in this BAI Executive Report article.