Streamlining operations 

Every second of inefficiency costs time and money for financial institutions and their consumers. Today, lengthy in-branch visits, slow processing times and manual dispute resolutions are simply unacceptable. By embracing automation and self-service, financial institutions can deliver a better consumer experience and free up internal resources so they can focus on things like customer service.

• Continuous Real-Time Processing (Card Processing)
  Financial institutions can improve their operational efficiency through fast, secure card processing that supports real-time authorization, clearing and settlement. This reduces transaction time and increases the speed at which funds are available, enabling smoother operations. So, let’s say a traveler books a last-minute vacation online. Real-time card processing ensures the payment is approved immediately, allowing them to receive their e-ticket without delays.
• CardHub (Self-Service Journeys)
  The self-service capabilities within CardHub provide cardholders with the tools to manage their accounts independently, which improves consumer satisfaction. [1] This enables a parent to restrict transactions above a certain amount on their teenager’s debit card or even block specific merchants (e.g., gaming sites).
• Dispute Expert streamlines case management, providing automated solutions for fraud and transaction disputes, according to Greg Martin, VP of Sales at Fiserv. For example, if a consumer notices an unfamiliar charge late at night, instead of waiting for customer service to open, they can dispute the transaction instantly via self-service tools. The bank saves on call center costs, and the consumer experiences hassle-free banking on their terms.

Strengthening risk management to build trust and security

• Security threats (everything from fraud to data breaches) can erode confidence and lead consumers to seek alternatives. So, leading financial institutions aren’t just reacting to risks; they’re getting ahead of risk by protecting their customers through cutting-edge technology.
• Card Risk Office is a suite of solutions that provides financial institutions with the insights and quick action needed to understand emerging threats, ensuring long-term trust and security. Employing industry-leading technology to evaluate every transaction in real time for swift identification and reaction to BIN attacks and other forms of fraud is important to ensure consumer confidence to spend. If a consumer’s card is flagged for unusual spending while they’re traveling, for example, instead of a frustrating decline, they receive an instant mobile alert asking them to verify the transaction. The issue is resolved in seconds, reinforcing trust in their financial institution’s security measures. 
• Cyber Fraud Warning is a service that works to get ahead of fraud signals with a goal of identifying threat activity on the dark web, before the first fraudulent authorization. This powerful solution integrates the insights gleaned from the dark web into Fiserv real-time authorization decisioning to get ahead of the threat actor.