Where Risk Meets Customer Experience: The Right Mix Through Smart Tech

Technology has enabled money to move faster than ever before, creating high consumer expectations for real-time transactions. For financial institutions, the challenge is to balance fraud prevention with consumers' desire for speed and a exceptional digital experiences.

As institutions ramp up their demand for and use of digital services, they must mind both ends of the seesaw – bolstering security mechanisms while providing seamless customer experience.

In this BAI Executive Report, Andrew Davies, vice president, global market strategy, Financial Crime Risk Management at Fiserv, discusses robust fraud and anti–money laundering solutions, powered by advanced analytics, that pave the way for advanced data collection, providing a more holistic view of customer behavior to better manage risk.


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