First Foundation Bank Wins Celent Award for Employee Enablement

First Foundation Bank sought to create a nimble and scalable business intelligence and service delivery framework that could accommodate growth. Technology from Fiserv allowed the bank to build a dynamic environment to promote standardized systems to both clients and employees.

Key outcomes:

• 99 percent of its internal processes were updated and enhanced to work at optimal efficiency
• Automation of over 75 percent of the highest volume processes
• Asset growth of 78  percent, with employee count growth of only 40%

Download the case study to see how First Foundation Bank transformed its service delivery.