First Foundation Bank Wins Celent Award for Employee Enablement

First Foundation Bank leveraged integration and new technology to scale enterprise data access and automate banking processes.

First Foundation Bank sought to create a nimble and scalable business intelligence and service delivery framework that could accommodate growth. Technology from Fiserv allowed the bank to build a dynamic environment to promote standardized systems to both clients and employees.

Key outcomes:

  • 99 percent of its internal processes were updated and enhanced to work at optimal efficiency
  • Automation of over 75 percent of the highest volume processes
  • Asset growth of 78  percent, with employee count growth of only 40%

Download the case study to see how First Foundation Bank transformed its service delivery.

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