Unified Communications

Seamless, secure communications across every channel

Securely interact with accountholders using their preferred channels with our hosted phone system and contact center solutions. Unified Communications from Fiserv helps you securely connect through voice, webchat, email, fax and SMS without taking on more infrastructure.

	ConvergeIT Microsoft Teams Phone integration Replace your traditional PBX with Microsoft Teams Phone, ensuring reliable, cost-effective enterprise communication. Secure, high-quality SIP trunk services with domestic & international calling, number porting, caller ID, and E-911. Ongoing technical support to keep your Teams platform running smoothly at all times.

	ConvergeIT Omni-Channel Contact Center A fully native Microsoft Teams-based contact center supporting voice, chat, SMS, and social media. Agents have real time insight into call queues, wait times, and customer information which provides best in class solutions to help financial organizations differentiate their customer service interactions and improve employee productivity.

	Self-service automation with ConvergeIT IVR Reduce call volume by automating common requests with IVR tied to your account processing system. Enable quick, multilingual self-service for balances, transaction history, transfers, and card loss reporting.

	TrustID call authentication Separate trusted callers from unverified or potentially fraudulent callers before calls reach an agent. Verify callers quickly behind the scenes using the ConvergeIT contact center so agents can spend more time focusing on service.

	Secure branch wireless Support branch transformation with secure employee and guest wireless. Monitor multiple devices and use built-in analytics to improve performance and visibility.

	Application integration Connect communications to the systems your teams use every day. Integrate with Fiserv core account processing and CRM to streamline workflows and deliver more informed, consistent service.

Learn about our IT hardware and outsourcing solutions

Secure Managed Services

Fully outsourced, end-to-end IT solutions to keep systems secure, scalable and reliable while your team stays focused on strategic business goals.

Hardware Procurement Solutions

Hardware Advantage℠ is a one-stop procurement portal giving you access to competitive pricing that leverages the buying power of Fiserv.

Discover insights related to Unified Communications

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ConvergeIT: VoIP

ConvergeIT®: VoIP from Fiserv helps control costs and delivers superior service through efficient enterprise-wide voice management.

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customer service representatives with headsets talking together

ConvergeIT: IVR

ConvergeIT®: IVR from Fiserv is a full-featured, flexible interactive voice response system that enables financial institutions to offer more services through a vital service delivery vehicle.