ConvergeIT: IVR

ConvergeIT®: IVR from Fiserv is a full-featured, flexible interactive voice response system that enables financial institutions to offer more services through a vital service delivery vehicle.

By streamlining your telephone banking channel, ConvergeIT: IVR offers:

  • Self-service for greater convenience and cost savings
  • 24/7 availability for enhanced service and satisfaction
  • Authentication of callers before they are routed to the service representative
  • Integration with account processing system, enabling agents to view customer/member records on-screen, as calls are answered
  • Key usage insights through automated and ad hoc reporting
  • Maximized operational efficiencies

 

 

Have a question for us?

For more information on ConvergeIT: IVR and other Fiserv solutions, call us at 800-872-7882 or click below.

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