BEST-IN-CLASS Capabilities

Customer Loyalty


Provide a modern digital loyalty experience that attracts, engages, and retains customers through personalized rewards and self-service interfaces. Create compelling value positions that respond to changing market dynamics, differentiate your offerings and foster long-term loyalty.

KEY FEATURES

  • Use a single, currency-neutral platform – built on one unified code base, to support credit, debit, retail, and other relationships, enabling a wide range of offerings.

  • Create competitive loyalty programs with intuitive self-service, no-code tools and business actions. Tailor offerings to design customer journeys that effectively acquire, engage, and retain customers, within an established control framework.

  • Reward customers for actions beyond card spending, such as referrals, enrolling in paperless statements and celebrating anniversaries to boost sustained engagement.

  • Near-instant processing and scoring immediately reward customers, encouraging continuous spending and engagement, with rewards triggered in real-time while transacting.

  • Offer customers the ability to redeem loyalty points during the shopping experience at leading brands, enhancing their convenience and satisfaction.

Tailored loyalty programs to drive customer engagement


01

Tailor your offerings
Leverage platform flexibility to create tailored rewards and loyalty programs that enhance customer satisfaction and drive retention.


02

Drive customer engagement
Gain wallet share and achieve top-of-wallet status with technology that enables instant rewards and self-service features.


03

Differentiate the customer experience
Optimize program capabilities to transform business actions into impactful value propositions and value streams.


04

Drive growth
Enhance customer acquisition, engagement and retention with a loyalty program that offers diverse redemption options, including travel, merchandise, cash back and more.


05

Navigate regulations
Leverage the platform’s capabilities to meet your evolving requirements.

Use Cases

Learn more about additional Issuer solutions
 

Card Fraud & Risk

Safeguard customers’ information with state-of-the-art tools and AI technologies to detect, prevent and manage fraud.

Commercial Card Solutions

Deliver secure and efficient commercial card programs to meet the evolving needs of businesses.

Data Access & Sharing

Unlock the full potential of real-time data with seamless API integration and event streaming. Gain actionable insight into customer behavior, optimize risk management, and drive personalized, proactive engagement.

Digital Channels

Deliver intuitive access points to interact with your consumers across web, mobile and digital wallets to drive engagement.

Digital Communications

Offer omnichannel communications that deliver clear, targeted messages to keep customers informed and empowered.

Healthcare

Enable a full suite of consumer-directed health solutions, including HSA, FSA and HRA products.

Lending

Fiserv empowers issuers to offer installments to the right customer at the right time, from BNPL to on-card installments.

Payment Solutions

Facilitate seamless, secure payments to make it easy for customers to pay down their balances how and when they want to.

Service Management

Ensure customer needs and expectations are met or exceeded through consistent, high-quality processes and services.
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