Expectations & Experiences consumer survey

INSIGHTS

Expectations & Experiences

Consumer Trends Research

One of the longest surveys of its kind in fintech, Expectations & Experiences builds on two decades of consumer financial data to provide insight into people's financial attitudes and needs.

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RESEARCH

Expectations & Experiences: Financial Outlook

Credit cards are the preferred way to pay, experience with fraud is a reality for many and the future looks bright – at least for younger consumers.

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Large Enterprise

Small Business

For consumers, it’s all about the experience: Four relevant consumer spending trends

Bank

Credit Union

Large Financial Institution

Everything, everywhere, all at once: That’s what accountholders expect from digital banking

Fintech

Understanding programmable payments: Helping consumers manage payment choices

Public Sector

48% of Gen Z and millennials used in-person bill payment in the past 30 days

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