The Powerful Link Between Emotions and the Customer Experience for Telecommunications
Customer communications are often stale and impersonal, simply regarded as a tool for information sharing. But they don't have to be. They can be a strategic weapon in improving customer experiences.
By making the impersonal personal, organizations create emotionally connected – and more loyal customers. Organizations that excel at making every connection count stand to reap the rewards of an engaged customer base.
- Country
- United States
- Solution
- Biller Solutions, Electronic Billing & Payment Solutions, Mobile Solutions, Output Solutions, Risk & Compliance
- Industry
- Telecommunications
- Published
- February 2019
