Systems Integration Services Power Series, now part of Infinite

Building Your Roadmap for Growth

Welcome to the Systems Integration Services Power Series, now part of Infinite. This series consists of webinars focused on specific technology solutions Fiserv clients are using to increase efficiency, extend resources and improve the consumer experience. Check out the series below.

IT Resource Optimization for Digital Transformation?

This session focuses on how to maximize your valuable IT talent and accelerate time to market without draining your team. The right staffing mix is critical to deliver business initiatives in this ever-changing digital world.

  • Learn when it’s best to utilize services to increase your technical team’s bandwidth
  • Hear from Dyan Mashman, Firefighters First Credit Union on their experience using services to increase capacity and acquire technical skills

Fintech capability is emerging in all industries – is your IT ready?

Fiserv clients are deepening relationships with consumers by offering banking and fintech. It’s an exciting and innovative proposition but requires the proper infrastructure and tools to make it happen.

  • Hear the latest trends that are driving financial services 
  • Get a clear view of the IT and digital transformation required to move ahead

How Robotic Process Automation Can Improve Operational Efficiency in 2021

Now more than ever, financial institutions are looking to improve their digital operations and increase efficiency. Robotic Process Automation from Fiserv can be a great solution to incorporate into your digital roadmap. This session will share how to pick the right processes to automate and provide implementation tips.

  • Learn more about how RPA is evolving and incorporating intelligent automation technologies 
  • Gain insight and tips on implementing RPA

Testing services can improve efficiency and time to market

We know that meeting customer/member expectations and delivering new capabilities is critical. This session focuses on how testing will help you drive efficiency, increase staff bandwidth and improve your time to market.

  • Hear from Empower Federal Credit Union on their user acceptance testing journey
  • See a demonstration of the solution

Improve Efficiencies With User-Acceptance Testing Automation

Meeting customer and member expectations, staying current and delivering new capabilities as quickly as possible is critical.  This strategic learning session will focuses on how automating user acceptance testing will help you drive efficiency, increase staff bandwidth and improve time to market. 

  • Hear from Navy Army Community Credit Union on their journey
  • Learn how to reduce time you spend on testing without sacrificing quality
  • See a demonstration of automated UAT Testing

How to Fuel Consumer Engagement in Today’s Digital Environment

Our world has changed quickly and consumers are adopting to the new normal. Fiserv has been focused on bringing together best-in-class technology and strategy to help our clients deliver consumer 360. 

  • How to develop a clear roadmap to deliver expected consumer service
  • How to bring together disparate systems and data in a centralized portal to deliver real-time 360-degree experiences to both customers and employees
  • The need for new skill-sets to drive digital transformation

Focus on Customers, Not Repetitive Tasks With Robotic Process Automation

Need remote productivity? Now more than ever, banks are looking to improve their digital operations and increase efficiency. Robotic process automation (RPA) is delivering value today for financial services by automating manual, repetitive tasks. In this webcast, we discuss how banks are using RPA for unattended operations from any location to increase bandwidth and improve the customer experience. 

  • Gain insight into RPA best practices and learnings
  • See RPA in action with RPA demos and use cases
  • Understand how AI and machine learning can improve RPA value

How to Maximize Your Data Utilization to Deliver Relevant Real-Time Actions

Using real-time data to deliver improved customer experiences at the point of interaction has been discussed for many years, but many organizations have yet to put it into practice.  During this webcast our experts share:

  • Why data management is an important part of your digital strategy 
  • Elements for successful real-time data solutions
  • Use cases in financial services
  • The steps for getting started

Common Use Cases for Robotic Process Automation  in Financial Institutions

Robotic Process Automation from Fiserv enables the deployment of a digital workforce to help you increase efficiency and reassign human resources to more strategic, high-value tasks. Robotic Process Automation can use artificial intelligence and machine learning to automate unstructured and nonroutine tasks. During this webcast our we will share:

  • What Robotic Process Automation is
  • Why your financial institution should consider Robotic Process Automation
  • Sample use cases for Robotic Process Automation

Understanding the Important Steps to Cloud Readiness and Cloud Migration

There are many important steps and considerations for any financial institution researching a move to the cloud. Learn how can help you evaluate your current environment and data readiness for the cloud. During this webcast our expert will reveal the importance of:

  • Developing a cloud migration game plan
  • Conducting a cloud readiness assessment
  • Understanding the appropriate systems and applications to migrate to the cloud

About our panel of experts

Rich Ainey, Client Solutions Consultant, Fiserv

In his role as client solutions consultant at Fiserv, Rich utilizes his experience in information technology and knowledge of financial services to deliver advanced solutions tailored to the needs of Fiserv clients. His extensive background in networking, systems administration, virtualization, voice over internet protocol (VOIP) and more ensures every variable in a cloud migration is taken into consideration.

Manish Pandey, Senior Director, Business Development and Digital Strategy, Fiserv

Manish Pandey leads Systems Integration Services Product Management and Strategy at Fiserv where he is working with forward-looking Fintech capabilities and banking clients to collaborate and transform the banking consumer experience.  Manish has over 19 years of information management and electronic commerce industry experience in global environments. His strong strategic agility with an eye for detail helped in building, growing, and managing business initiatives in consumer engagement and digital banking.

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