2018 Expectations & Experiences: Household Finances



Money Management Made Easy

Many consumers struggle with managing their finances. Still, they recognize the potential for improvement and look to their financial organizations for help. Broadly, they want enhancements that make money management easier, faster and safer. Highlighted findings from our survey include:

  • Almost one-third (30 percent) of consumers consider managing finances a burden
  • Nearly two in three cardholders (64 percent) receive transaction alerts; of those, 42 percent say they have caught fraud via alerts
  • A majority (56 percent) are interested in biometric alternatives to passwords/PINs for their accounts

For data and insights on how consumers move and manage money, download our report, 2018 Expectations & Experiences: Household Finances.



Complete this form to access the consumer trends survey paper Expectations & Experiences: Consumer Payments. Plus, learn more with the additional resources below. 

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Why is managing finances a burden?

About Expectations & Experiences

Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.


Enabling Life's Most Important Events

Expectations & Experiences: Borrowing and Wealth Management looks at the growing number of options available to help consumers make financial decisions and the influences on consumer behavior.

Who's Using Voice Banking?

Expectations & Experiences: Channels and New Entrants reveals how many are already using these devices for banking and how many would like to.

Have a question for us?

For more information on 2018 Expectations & Experiences: Household Finances and other Fiserv solutions, call us at 800-872-7882 or contact us. 

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