Member Experience

Whether members visit you at a branch, online or through mobile channels, they expect fast, easy and high-quality interactions. Partner with Fiserv to keep pace with consumers' expectations by leveraging innovative and future-forward technology that improves member experiences.

Verifast™ Branch

When members use Verifast Branch, their focus is on interacting with your staff rather than completing a lengthy identity and account authentication process, enabling more conversation and potential time for cross-selling opportunities.

The convenience of biometric technology from Fiserv cannot be understated; authentication is so effortless that members will comment on how quick and easy it is to get started with their business.


More than two-thirds of today's new account and loan applicants abandon the process. OriginateSM Loan: Essentials from Fiserv reduces friction in the application process by delivering a connected, omnichannel experience, enabling credit unions to bring in more accounts and loans. Originate features automatic form fill through ID capture, data continuity across digital devices and in-branch experiences, facial recognition for user validation, and a recommendation engine to cross-sell additional targeted services during the application process.


Velocity™ from Fiserv is a highly efficient solution for originating consumer and small business loans. It supports your growth by adapting to your business process and underwriting practices. Originate a full scope of consumer and small business-focused loans, including direct and indirect auto loans, credit cards, personal loans, home equity lines of credit (HELOCs), other equity loans and small business loans.


Loancierge® for Credit Unions from Fiserv is a consumer auto loan origination solution, focused on delivering intuitive navigation, workflows and paperless processing tools to strengthen lending operations, mitigate risk and increase loan efficiency.

Virtual Branch Next

Virtual Branch® Next from Fiserv delivers the features members receive in their credit union branch, when and where they want including online banking, electronic bill payment, online account opening and lending. It also enables credit unions to communicate with members via features such as electronic statements.

Additional value-added services through Virtual Branch are available to enhance the online banking experience, such as account-to-account transfers, electronic deposits, alerts, member self-service and forms, check reorders and more.

Four Principles to Creating a Killer Digital Account Opening Experience

Understanding consumers' expectations is key

Member Experiences Improve With Palm Authentication

Biometric palm authentication improves the member experience

Experiences That Create Members for Life

Think big to create compelling member experiences