Expand relationships while enhancing service by using Dynamic Messaging for DNA^® from Fiserv to deliver real-time messages to your front-line staff tailored to each customer interaction.

Overview

Dynamic Messaging for DNA from Fiserv helps you boost response rates by providing timely, relevant offers at the point of interaction, when customers are most receptive. The solution automatically displays real-time, customer-specific messages on-screen when a customer's record is accessed.

Dynamic Messaging enables you to:

Enhance revenue and sales through improved front-line selling and an active sales process enterprise-wide
Distribute marketing campaigns and customer preferences to multiple touch points
Deliver a consistent message across every channel
Capture lead referrals for products
Forward responses to the proper employees for fast service fulfillment

Features

Flexible Uses: Dynamic messaging can provide all kinds of vital information to tellers, including targeted sales opportunities, customer preferences, reminders and much more at the precise moment that they are communicating with an accountholder
Seamlessly integrated into DNA: Enables your financial institution to present consumers and businesses with information and new products that may interest them
Authorization levels: Let you control who may create the messages that are sent to tellers during a transaction