Meeting consumers’ growing demands for convenient bill payment options is a challenge for businesses of all sizes. Explore solutions that can help you mitigate risk, grow your business, and offer the cash and digital payment options consumers are looking for.
Highlighted below is a series of webinars and articles to help you stay on top of bill payment trends and insights. Take a look at the resources and connect with us through the form below.
Amy Kerin VP, Treasury ＆ Platform Design, Bill Payment Solutions
As customer payment channels and payment type choices expand, the daily settlement function has become more complex, requiring additional expertise and bringing new risks to your cashflow and financial controls.
Fran Falino, VP, Client Management, Fiserv Bill Payment Solutions and Michelle Ruiz, Managing Director, Consumer Insights, J.D. Power
Billing and payments make up nearly 20 percent of the J.D. Power Customer Satisfaction Index. J.D. Power discusses the different componments and design of the satisfaction survey, how to use the tool to benchmark your progress against your competitiors and how to use the data to take action.
Jeff Conklin, J.D. Power VP and Utility practice lead and Fran Falino, VP, Client Management, Fiserv Bill Payment Solutions
Get an inside look into J.D Power Customer Satisfaction Survey scoring for utilities. Identify actionable strategies involving billing and payments that can help improve customer satisfaction scores and enable customer payments during this time of unprecedented stress.
Steve Ostroff VP, General Manager Walk-In ＆ eBill, Bill Payment Solutions
Despite the growing buzz around a cashless society, cash remains a go-to method for many customers. The cash-preferred segment should not be overlooked by merchants, particularly those who may not provide cash as a payment option.
Rob Houser SVP, Product Management ＆ Strategy, Bill Payment Solutions T&D
One of the immediate effects of the pandemic was an acceleration of consumer preferences for digital payment options, strengthening the importance of offering different payment types to your customers.
Rob Houser SVP, Product Management ＆ Strategy, Bill Payment Solutions Power Grid International
As the COVID-19 pandemic evolved from a health crisis to include a financial crisis, organizations across industries had to reevaluate key aspects of their business models to maintain critical cash flow.
Steve Ostroff VP, General Manager Walk-In＆eBill, Bill Payment Solutions Today's Grocer
Whether it's the reassurance and immediacy of an in-person transaction, convenience or a necessary service for the unbanked, walk-in bill payment solutions continue to be valued by many consumers.
Rob Houser SVP, Product Management ＆ Strategy, Bill Payment Solutions Energy Central
As consumers grow more comfortable using digital platforms to accomplish daily tasks, companies must adapt to the increasing demand of seamless experiences, especially when it comes to bill payment.
Amy Kerin VP, Treasury ＆ Platform Design, Bill Payment Solutions Energy Central
Now is an ideal time to assess and future-proof your treasury management with lessons learned from the pandemic, such as offering a wide range of payment choices for your customers, optimizing your reconciliation process and ensuring that the right team is in place.
Brenda Magri, VP Cyber Programs and Controls at Fiserv Energy Central
Protecting data and financial systems is not just a job for security and IT departments; every employee plays a critical role on the front lines of your defense. With thorough training and consistent, comprehensive communications, employees can create a significant barrier against cyberattacks.
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