As consumers grow more comfortable using digital platforms to accomplish daily tasks, companies must adapt to the increasing demand of seamless experiences, especially when it comes to bill payment.
Consumers expect the kinds of digital technologies they use in their everyday lives to be integrated into the bill paying experience.
For example, with the simplicity of texting, utilities can leverage that “always on” state to give customers a convenient way to get information with a system that can respond to simple account questions. Amazon Alexa can be leveraged as a personal assistant to alert a consumer about their utility usage.
Download this article from Energy Central to learn more about how digital innovations, such as text-to-pay, Amazon Alexa, and donation payments, are changing billing and payments.
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