Customer Service in Digital Banking
Help consumers stay financially healthy while increasing digital engagement, optimizing human response, promoting loyalty, and fostering cross-selling opportunities with an intelligent, immediate multimedia customer service platform.
| Unified communication Offer a range of capabilities including rich digital messaging and leading voice and video communications with tools to measure contact center statistics, monitor agent performance and scheduling for peak call times. |
| Stronger relationships Increase digital interactions with comsumers and promote financial literacy and retention with affordable innovation while meeting consumer expectations with 24/7 service delivery. |
| Revenue generation Access agent dashboards and reporting, consumer analytics, personalized lending campaigns and loan engine targeting - driving an increase in share of wallet. |
| Streamlined integration Integrate capabilities seamlessly with a Digital Financial Platform designed for your institution. |
Learn about our digital banking solutions
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CASE STUDY
Secure chat platform streamlines customer communications
Because Weiland Account Analysis had a front end and a back end, we were able to accommodate multiple levels of access and information sharing. We can tailor access and view-only rights to the needs of our loan officers, commercial loan administrators and others. Being able to set access rights by each user offers us great flexibility and allows us to really leverage the product across Salem Five.
