BEST-IN-CLASS Capabilities

Customer Service in Digital Banking

Help consumers stay financially healthy while increasing digital engagement, optimizing human response, promoting loyalty, and fostering cross-selling opportunities with an intelligent, immediate multimedia customer service platform.

Key Features

Unified communication

Offer a broad range of capabilities including rich digital messaging and leading voice and video communications with tools to measure contact center statistics, monitor agent performance and scheduling for peak call times.
Stronger relationships

Promote financial literacy and retention with affordable innovation while meeting consumer expectations with 24/7 service delivery.
Revenue generation

Gain access to agent dashboards and reporting, consumer analytics, lending campaigns and loan engine targeting.
Streamlined integration

Integrate capabilities seamlessly with a Digital Financial Platform designed for your institution.

Services to enhance the digital banking experience

Lower delivery costs while increasing speed of service with a more efficient offering.

Increase digital interactions with consumers and exceed their high expectations for digital banking services.

Grow loan portfolio through personalized cross-sales, increasing share of wallet.

Compete with fintech and larger institutions with minimal business disruption while driving future growth.

Use Cases

Learn about our digital banking solutions

LinkLive

Add communication options, from secure texting and video conferencing to online appointment setting, to keep eemployee and accountholder communications secure.

Credit Sense

Grow through financial health. Help consumers monitor their credit and stay financially healthy while increasing digital engagement, loyalty and cross-selling opportunities.

Discover insights related to digital banking

CASE STUDY

Secure chat platform streamlines customer communications

Learn more

Because Weiland Account Analysis had a front end and a back end, we were able to accommodate multiple levels of access and information sharing. We can tailor access and view-only rights to the needs of our loan officers, commercial loan administrators and others. Being able to set access rights by each user offers us great flexibility and allows us to really leverage the product across Salem Five.

Sam Stevens

Vice President, Cash Management

Salem Five