BEST-IN-CLASS Capabilities

LinkLive

Strengthen customer service with LinkLive from Fiserv, an all-in-one, AI-enabled communications platform trusted by over 500 Fiserv clients.

KEY FEATURES

Cloud-based contact center

Empower agents and employees to quickly resolve customer inquiries from inbound chat, SMS, and voice calls with advanced queueing, IVR and skills-based routing.
Agent assist AI

Automate routine tasks, encourage best practice adoption and improve agent performance with conversation summary, guidance and coaching features designed to benefit agents and consumers.
Market-leading customer engagement

Integrate digital, voice and AI technologies with cloud-based systems to ensure secure communication across channels, including internet-based voice services, session initiation protocol trunking, public switched telephone network and essential messaging.

Technology to drive customer service

Engage with customers on their terms from one modern, cloud-based customer engagement platform.

Enhance productivity, optimize agent experience and streamline resolution with an all-in-one AI-powered solution.

Maintain compliance while empowering staff to communicate through secure chat, SMS, voice and document sharing with built-in recording of all communications.

Learn more from client stories

NEIGHBORS FEDERAL CREDIT UNION

Serving members from any device anywhere

Download client story

With relative ease, we can handle all the different touchpoints of member communication, from anywhere. It’s a much more efficient way for our hybrid employees to function.

Steve Schexnayder

CIO
Neighbors Federal Credit Union

Use Cases

Learn about our digital solutions

Create Digital

A highly customizable solution that enables your institution to take greater control over your digital offerings, including SDK options and fintech connections.