Welcome and Retention Materials

Fiserv recognizes the strategic importance of every point of contact with your members, including welcome and retention materials. We can help you turn every interaction into an opportunity to drive member engagement, maximize loyalty and improve profitability.


Turn every interaction into an opportunity to deliver meaningful content, influence member behavior and improve your bottom line. Using your own data, we enable you to transform your enrollment and other communications with highly personalized, targeted content. We can also integrate enrollment materials with the members' ID cards for maximum impact.


We take your member data and create relevant communications delivered according to your members' preferences – paper, email, web, mobile or tablet. Fiserv produces every type of communication, from welcome kits to wellness and regulatory notices, with:

  • Member-specific messaging at the document level using gender, age, location or other attributes
  • Prioritization of messages based on pre-defined rules
  • Group or employer-specific messages for promotional opportunities, i.e., wellness campaigns
  • Freedom to manage all member communications in one easy-to-use portal
  • Innovative, creative design to give your member communications the greatest impact

Have a question for us?

For more information on Welcome and Retention Materials and other Fiserv solutions, call us at 800-872-7882 or contact us.

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