BEST-IN-CLASS Capabilities

Dispute Expert^™: Ethoca Alerts

Designed to support a more efficient and consistent dispute experience for financial institutions and their cardholders.

KEY FEATURES

Operate in an agile environment that lets you adjust and scale as needed on an end-to-end, fully integrated platform.
Receive early alerts and route disputes through Ethoca and participating merchants to simplify and accelerate resolution within your existing Dispute Expert workflow.
Utilize automation and standardization of back-office tasks and simplify process workflows.
Offer self-service capabilities and a 360-degree case view to ensure accountholders have a complete picture of their situation.
Access robust reporting capabilities and leverage network timers, provisional crediting and financial institution-branded letter templates to connect with accountholders.
May help reduce chargeback volume and associated processing fees within the Ethoca Alerts network, saving on costly network fees.

Tools to streamline disputes

Rapidly respond to changing market conditions, cardholder demand and network requirements with a flexible platform.

Reduce errors and improve productivity with automation and more efficient, consistent case management.

Meet accountholder expectations for intuitive, efficient digital experiences.

Create more timely and personalized consumer communications and use data to understand accountholders.

Improve the customer experience while reconciling disputes faster and reducing under-the-limit write-offs.

Simplify the dispute management experience

Use Cases

Learn about our dispute solutions

Dispute Expert Select

Make use of our most comprehensive level of service, including end-to-end dispute management and resolution through Ethoca Alerts, with reduced chargebacks, seamless cardholder intake and expert-led resolution processes.

Dispute Expert Choice

Keep cardholder interaction in your hands while seamlessly handing off dispute decisions and network management to Fiserv’s experts. Plus, set threshold limits, ensuring Ethoca Alerts can be utilized on transactions of any amount.

Dispute Expert Toolkit

Provides access to the robust tools for self-service management by your own dispute team, but without the additional benefits of Ethoca Alerts.

Discover insights related to dispute expert

BROCHURE

Dispute Expert™: Ethoca Alerts

Dispute Expert: Ethoca Alerts provides meaningful transaction insights to clients about the claims journey to help resolve disputes and issue refunds faster.

POINT OF VIEW PAPER

A powerful point of contact

Call center services provided by financial institutions are crucial right now because consumers have so many choices about where, when and how to conduct financial activity.