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Dispute Expert™: Ethoca Alerts
Designed to support a more efficient and consistent dispute experience for financial institutions and their cardholders.
| Fully integrated, flexible platform Operate in an agile environment that lets you adjust and scale as needed on an end-to-end, fully integrated platform to rapidly respond to changing market conditions, cardholder demand and network requirements with a flexible platform. |
| Fast-tracked dispute resolution Receive early alerts and route disputes through Ethoca and participating merchants to simplify and accelerate resolution within your existing Dispute Expert workflow. This can improve the customer experience while reconciling disputes faster and reducing under-the-limit write-offs. |
| Automation and standardization Utilize automation and standardization of back-office tasks and simplify process workflows, which can reduce errors and improve productivity with automation and more efficient, consistent case management for greater operational efficiency and reliability. |
| Enhanced self-service Offer self-service capabilities and a 360-degree case view to ensure accountholders have a complete picture of their situation. This means you can meet accountholder expectations for intuitive, efficient digital experiences. |
| Advanced communications and reporting Access robust reporting capabilities and leverage network timers, provisional crediting and financial institution-branded letter templates to connect with accountholders. As a result, create more timely and personalized consumer communications and use data to understand accountholders. |
| Reduce chargebacks May help reduce chargeback volume and associated processing fees within the Ethoca Alerts network, saving on costly network fees. |
Simplify the dispute management experience
Learn about our dispute expert solutions
Dispute Expert Select
Make use of our most comprehensive level of service, including end-to-end dispute management and resolution through Ethoca Alerts, with reduced chargebacks, seamless cardholder intake and expert-led resolution processes.
Dispute Expert Choice
Keep cardholder interaction in your hands while seamlessly handing off dispute decisions and network management to Fiserv’s experts. Plus, set threshold limits, ensuring Ethoca Alerts can be utilized on transactions of any amount.
Dispute Expert Toolkit
Provides access to the robust tools for self-service management by your own dispute team, but without the additional benefits of Ethoca Alerts.
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