Discover how Notifications & Alerts enhances BillMatrix® from Fiserv with data-driven, real-time communications that simplify outreach, encourage proactive payments and strengthen the overall payment experience.
Notifications & Alerts
Transform customer payment behavior with real-time, omnichannel communications.
Notifications & Alerts from Fiserv helps merchants and billers engage customers with real-time, personalized communications across every stage of the payment life cycle. From bill readiness and reminders to paperless enrollment and service alerts, the platform makes it easier to drive digital adoption, improve payment outcomes and optimize customer communications.
| Personalized communications Deliver tailored notifications and call-to-action messages through a cloud-based platform with prebuilt templates for bill readiness, reminders, paperless billing, autopay enrollment, subscription updates, service alerts and more. |
| Omnichannel outreach Incorporate notifications and alerts into existing workflows to deliver personalized communications via email, SMS (text), outbound phone calls or interactive voice response systems. |
| ERP integration The communication channels (web, text and email) are fully integrated with popular ERPs, ensuring a streamlined and efficient process. A single integration provides the full spectrum of the platform’s capabilities. |
| Payment reminders Send timely bill notifications and reminder messages that support clearer communication throughout the payment journey. These reminders help drive on-time payments, improve cash flow and reduce unpaid balances without creating a confusing customer experience. |
| Paperless billing support Promote digital billing and payment adoption with communications that encourage customers to move away from paper statements and manual processes that can lower print and mailing costs, and support sustainability goals. |
| Real-time analytics Monitor communication performance and customer engagement through intuitive dashboards and reporting tools. Real-time visibility helps teams measure results, refine outreach strategies and make more informed operational decisions. |
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