This ISV partnered with Fiserv to transform its complex payments system

According to the 2026 Report on Philanthropy from Giving USA, Americans donated more than $617 billion in 2025, surpassing the $600 billion mark for the first time. That represents millions of individual gifts. Each of these was more than a payment; it was a vote of confidence and trust in what an organization stands for.

If you lead a software company that helps nonprofits with their fundraising, that fact gives added weight to your work. The products and services you offer are supporting organizations that depend on every dollar to keep moving forward.

That sense of responsibility is what drives iDonate, a Texas-based ISV that provides online donation software for nonprofits. Founded in 2014, the company now serves 800+ organizations across the faith, education and healthcare sectors. The iDonate Portal gives donors a self-service space to make contributions, update payment details, manage recurring gifts and review their giving history – without relying on an organization’s staff. The goal is to make it easier for nonprofits to do meaningful work without being slowed down by the systems behind it.

“Everything we do is mission critical because the funds nonprofits raise online are what fuel their work every day,” said CEO Brad Little.

The company was fully committed to its mission, serving its customers and experiencing growth. But as iDonate’s business scaled, one limiting factor became harder to ignore.
 

The challenge: Problem payments

An ISV can build a strong product and a thoughtful experience, but if payments aren’t right, everything around them starts to feel heavier than it should. For iDonate, payments were becoming harder to manage, and that pressure showed up in very practical ways.

The team was managing a fragmented payments setup with multiple layers and workflows. What should have been straightforward was beginning to create operational drag. Onboarding took more effort. Support required more coordination. Small issues took longer to resolve.

In the nonprofit space, those kinds of delays carry real impact. They can affect fundraising timelines, campaign momentum and, in some cases, the trust donors place in an organization.

What to do? iDonate needed to step back and consider what was getting in the way.
 

The need: Simplicity, trust and a capable partner

iDonate's goal was to make payments feel invisible and reliable - something customers didn't have to think about. It wasn't about what a payments platform could do, but about whether it actually made things easier for the internal team and the customers they served every day.

The answer centered on reducing complexity.

“We were looking to simplify our overall payments stack,” Little said, along with finding “a trusted partner that could handle the volume, do it securely and provide great customer service.”
 

That clarity helped guide the company’s path forward.

iDonate partnered with Fiserv to bring more simplicity and consistency to its payments experience. Instead of managing multiple providers and workflows, the team moved toward a more unified approach: fewer layers, fewer handoffs and a clearer path from onboarding to ongoing support.

Without adding anything new to the iDonate Portal, Fiserv’s solution removed bottlenecks that were getting in the way of making the platform easier to operate at scale.