A unified solution makes the difference for a growing fintech company

When citizens pay property taxes or renew vehicle registrations, they expect the process to be simple and reliable. For Autoagent, a fast-growing fintech company dedicated to local government payment solutions, delivering that experience was central to its mission. But as the company scaled up, CEO Niko Spyridonos faced a dilemma: too many payment processors, too much complexity and not enough time.

 

The challenge: Complexity slowing growth

Autoagent’s focus is on modernizing payments for counties and municipalities – from property taxes to utility bills and DMV fees. But behind the scenes, the company’s processes weren’t always smooth. Managing multiple payment processors meant juggling different onboarding workflows, APIs and support teams. For a lean organization with fewer than 50 employees, that level of complexity was an operational headache and a roadblock to growth.

Knowing that government clients expect dependable service, Autoagent started looking for a partner that could simplify operations, scale quickly and deliver reliability at every step in the payments process.

“Reliability is everything,” Spyridonos said. “Our name is on the line.”
 

The solution: One partner, new possibilities

Autoagent engaged Fiserv to replace its patchwork of payment providers and processes with one, integrated solution. 

By consolidating payment processing under one trusted partner, Autoagent gained:

• Consistency and reliability across all payment types – credit cards, ACH, EMV devices, IVR and digital wallets
• Scalability to handle seasonal spikes and rapid expansion without disruption
• Credibility with government clients who recognize and trust the Fiserv name

“When we walk through the door to visit with a prospective client, Fiserv’s name gives us instant credibility,” Spyridonos said. “It makes closing deals easier because clients know who’s behind the solution.”

 

Autoagent also gained access to a wide range of EMV card devices and flexible payment options, making it easier to meet the unique needs of municipalities. For Spyridonos, the difference is clear.

“It’s easy,” he said. “Onboarding with Fiserv is a breeze compared to what we experienced before.”
 

Aligned for success: Lessons for other ISVs

When asked to describe the partnership in one word, Spyridonos chose “aligned.” For Autoagent, that alignment means more than technology – it’s about trust, shared goals and a commitment to growth.

“Fiserv is in it with us,” Spyridonos said. “We don’t feel like just a customer, and they don’t behave like just a vendor.”

That sense of partnership is what Spyridonos recommends other ISVs look for when seeking a payments processor:

• A partner with name recognition and credibility
• Reliability that ensures trouble-free payments
• Scalability to grow alongside your business

“Pick a company that feels invested in your success,” he said. “That’s what makes the difference.”

Looking ahead

For Autoagent, payments are the backbone of their business. With Fiserv as a trusted partner, they’re not just processing transactions – they’re building a foundation for long-term growth and credibility in the government space.

“Choosing Fiserv wasn’t just a good decision – it was critical to our success,” Spyridonos said. “It makes my job easier and proves our worth as a leader in local government payment solutions.”