Branch Evolution – A Fiserv Podcast

For financial institutions, the role of the branch in meeting accountholder needs continues to evolve. In this podcast series, we explore how consumer preferences and technology are impacting the branch in some expected and some surprising ways, and what financial institutions can do to make the most of their branch strategy.



Turn Branches Into Relationship Builders

June 2021

  • Heidi Laviero, Client Solutions Consultant, Fiserv

As more consumers turn to digital channels for simple transactions, the in-person experiences that bring accountholders into the branch become more important. The key to helping those experiences turn into long-term relationships? Your branch employees. We speak with Fiserv Client Solutions Consultant Heidi Laviero about the evolving and expanding role of branch employees into branch “all stars” with skills in advising, cross-selling and championing technology. 

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