Branch Evolution – A Fiserv Podcast

For financial institutions, the role of the branch in meeting accountholder needs continues to evolve. In this podcast series, we explore how consumer preferences and technology are impacting the branch in some expected and some surprising ways, and what financial institutions can do to make the most of their branch strategy.

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Design the Best Delivery Strategy for Your Financial Institution 

August 2021

  • Terry Johnson, Advisory Services Consultant at Fiserv

Defining and implementing your financial institution’s delivery strategy is not a one-size-fits-all initiative. And it’s not something you do once and call it done. Finding the right approach for your market, your business and your consumers is an ongoing, continually evolving process.

Through our discussion with Terry Johnson, Advisory Services Consultant at Fiserv, we learn about the branch evolution roadmap, which guides financial institutions through the analysis, strategy and execution of an institution’s unique delivery approach. With thoughtful, data-based planning, you can find the strategy that gives you the maximum impact with minimal cost. To hear more episodes in this series, listen here.

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