People are using fintechs to fill gaps in services and expand access to digital convenience
One of the longest running surveys of its kind, Expectations & Experiences provides insights into consumers’ evolving behaviors and preferences for how they manage and move money.
Expectations & Experiences research builds on years of consumer survey data to shed light on consumer financial behaviors and attitudes, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.
Each quarter, The Harris Poll conducts online surveys of U.S. banking households on behalf of Fiserv. In addition to the recent survey on consumer payments, consumers with banking accounts are surveyed on topics related to household finances, banking channels, borrowing and other topics related to financial services.