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COVID-19 and Household Finances

Insights from our quarterly research

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Money Movement in a Changing World

The pandemic is changing how people manage their finances

New Ways to Manage Money

Necessity and convenience are driving consumers to new entrants and channels

The Rise of Digital Payments

The shift to digital consumer payments shows no signs of slowing down

Expectations & Experiences

One of the longest running surveys of its kind, Expectations & Experiences provides insights into consumers’ evolving behaviors and preferences for how they manage and move money.

Expectations & Experiences research builds on years of consumer survey data to shed light on consumer financial behaviors and attitudes, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

Each quarter, The Harris Poll conducts online surveys of U.S. banking households on behalf of Fiserv. In addition to the recent survey on consumer payments, consumers with banking accounts are surveyed on topics related to household finances, banking channels, borrowing and other topics related to financial services.

Socially Distanced Banking Spurs Innovation and Stronger Digital Engagement: Social distancing has created opportunities for financial institutions to reach consumers in new and engaging ways.

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Contactless Payments Rise During Pandemic: New Fiserv research shows that people view contactless cards as the safest way to pay during the pandemic. 

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Seven Steps Financial Institutions Can Take Now to Help Consumers: New research shows financial concerns run deep. Learn seven steps financial institutions can take to help consumers navigate the economic fallout of COVID-19.

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Helping Younger Consumers Through Economic Uncertainty: Research from Fiserv shows many Gen Z and millennial consumers were struggling to manage finances and lack confidence in overall financial health even before the economic fallout from COVID-19.

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Tapping Into the Speed and Ease of Contactless Payments: Tap-to-pay options are still fairly new, but one in five already use the payment method. Learn what people think in our latest consumer survey.

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Real-Time Alerts Drive Consumer Engagement: Research from Fiserv shows how immediate access to financial information helps meet evolving expectations.

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Engaging Mobile-First Users: Simply having a mobile presence is no longer enough to engage today’s mobile-first consumer. Learn what it takes.

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Interested in learning more? For additional insights and takeaways from our Expectations & Experiences consumer research, visit The Point.