About the survey

Expectations & Experiences is a U.S. consumer trends survey sponsored by Fiserv. Delivering insights to financial services providers since 2002, it remains the longest-running survey of its kind in fintech.

Expectations & Experiences provides insight into people's financial attitudes and needs, enabling institutions and enterprises to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.


Learn more from the 2023 Expectations & Experiences Survey

Interested in more key findings from the 2023 Experiences & Experiences survey? Download our summary fact sheet for easy access to consumer insights.