The Financial Experience Matters
Borrowing and investing are central to the financial experience. From education and entrepreneurship to building a secure future, people are open to opportunities, but many could also benefit from streamlined processes and professional support. Highlights from the research include:
Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.
Expectations & Experiences: Channels and New Entrants research shows how and where consumers interact with financial services and predict future engagement capabilities.