2019 Expectations & Experiences: Borrowing & Wealth Management

The Financial Experience Matters

Borrowing and investing are central to the financial experience. From education and entrepreneurship to building a secure future, people are open to opportunities, but many could also benefit from streamlined processes and professional support. Highlights from the research include:

  • When looking for a lender, 46 percent of recent borrowers (those who applied for a mortgage or home equity line of credit in the last five years) relied on their primary financial organizations, either by calling, looking online or asking at their local branch
  • Nearly six in 10 consumers (57 percent) are saving for retirement, but only 37 percent are confident they're saving enough
  • Only 28 percent of consumers currently work with a financial advisor. These consumers are by far the most likely to be confident in the advice they receive

Complete this form to access the consumer trends survey paper Expectations & Experiences: Borrowing & Wealth Management. Plus, learn more with the additional resources below.


About Expectations & Experiences

Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.


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Expectations & Experiences: Channels and New Entrants research shows how and where consumers interact with financial services and predict future engagement capabilities.

  • Published
  • May 2019