People depend on digital channels to manage their financial lives, but they continue to visit the branch. Those who use digital solutions – including new innovations, such as voice-activated banking – are using them more than ever. And consumers are increasingly comfortable with using new kinds of nonfinancial providers to complete different types of transactions. Put simply, they're open to anything, so long as it keeps pace with their lives. Highlights include:
For more information on how people manage finances and attitudes toward new providers, download our latest consumer trends research report, Expectations & Experiences: Channels and New Entrants.
Conducted by The Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.
Expectations & Experiences: Consumer Payments highlights consumers’ use of different payment methods and reveals their perceptions of payments technology and barriers to adoption.
Expectations & Experiences: Household Finances provides insight into people’s personal finance routines, including how they perceive providers and services.