2017 Expectations & Experiences: Household Finances



Managing Money in a Fast-Paced World

Staying in step with the way people manage their money is more critical than ever. When it comes to their financial well-being, people are concerned. They’re looking for tools – such as mobile debit and credit card controls – that make moving and managing money safe and convenient. For more data on household financial trends, download our new paper, 2017 Expectations & Experiences: Household Finances.


Complete this form to access the consumer trends survey paper Expectations & Experiences: Household Finances. Plus, learn more with the additional resources below.

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Featured Expectations & Expreiences Thought Leadership

How Do People Pay?

Seamless, real-time payments options top consumers’ wish lists. Learn more in 2017 Expectations & Experiences: Consumer Payments

What Drives Channel Choice?

How do people want financial services? Find out in 2016 Expectations & Experiences: Channels and New Entrants

Close the Credit Score Gap

Jean Chatzky offers tips to help customers improve their financial health.

About Expectations & Experiences

Conducted by Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

Survey questions to respondents who use credit cards and/or debit cards and have smartphones: If available, how interested would you be in doing the following (use my smartphone to respond to credit card/debit card fraud alerts, receive an alert on my smartphone whenever I use my credit card/debit card to quickly identify fraudulent transactions) to help prevent fraud on your credit card or debit card?
  • Published
  • August 2017