Northwest Bank Creates a Seamless Digital Lending Experience With Loan Director Flex
Northwest Bank integrated Loan Director Flex with Deposit Director Flex from Fiserv to automate and streamline loan underwriting and onboarding processes. The result is more efficient service and the ability to foster deeper, full-service relationships with customers.
Northwest Bank needed an end-to-end self-service digital lending experience to win customers and support geographic expansion. At the time, the bank’s lending solution didn’t meet customer expectations or the bank’s high standards. Cumbersome, manual processes impeded the bank’s ability to grow or scale.
Working with Fiserv, Northwest Bank combined Loan Director Flex with Deposit Director Flex. This powerful integration enabled the bank to:
- Increase its loan business and operate more efficiently
- Reduce the time to render a decision by an average of two days, with many decisions issued immediately
- Cut three days from the loan cycle, from application to closing
There’s excitement in consumer lending again, and that’s a big deal in our line of business. We have a competitive product that can compete with anyone, and we’re proud to show it to our customers.”– Jim Colestro
EVP of Retail Lending and Business Banking, Northwest Bank
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