COVID-19 sparked dramatic changes in consumers’ daily lives, including how they move and manage money. The ability to pay in cash and in person continues to be important.
While the use of digital payments has become increasingly popular, the overall use of cash and in-person payments has remained prevalent with many consumers increasing their use of both over the past year. If consumers don’t have safe and secure ways to make payments in person or in cash, they could choose competitors who do offer those options.
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