About the survey

Expectations & Experiences is a U.S. consumer trends survey sponsored by Fiserv. Delivering insights to financial services providers since 2002, it remains the longest-running survey of its kind in fintech.

Expectations & Experiences provides insight into people's financial attitudes and needs, enabling institutions and enterprises to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

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Interested in more key findings from this Experiences & Experiences survey? Download our summary fact sheet for easy access to consumer insights.

Explore past Experiences & Experiences surveys here.