Retail & Commerce

The only thing changing faster than technology is customer expectations. In a world of immediacy, customers seek out ways to save time and money. Convenient, secure billing and payment options, lending solutions that embrace the customer journey, and card programs that reflect their personalities and lifestyles translate into financial services when and how customers want them – on their terms, fitting into their busy lives.

Developing effective retail solutions that convince customers you can provide the perks and options they seek can be a challenge. That's why we offer a full assortment of effective, secure retail and commercial solutions that help you delight your current customers and turn trial buyers into loyal, repeat customers.

Our Solution

Fiserv has decades of experience providing retailers with marketing and cash management solutions that produce meaningful results. Whether you've been thinking about overhauling billing or simply offering gift cards, we can help. We offer:

• Flexible, independent cash management and remote cash capture (smart safe) solutions to automate cash handling, reduce risk and increase profitability for retailers
• Billing and payment solutions that process electronic transactions accurately, securely and efficiently
• Complete marketing campaigns, including strategy and data measurement, coupled with multichannel delivery based on customer preferences such as direct mail, email and mobile communications
• Program execution with card manufacturing and personalization, commercial and digital printing, data composition and program tracking using our client portal
• Credit, debit, incentive, gift and prepaid cards — private-label cards or secure cards certified by Visa^®, Mastercard^®, Discover^® and American Express^®
• Walk-in payment with more than 20,000 locations nationally
• Enhanced, customized statements that combine transactional data with promotional information
• Intuitive sales and customer relationship management system, incorporating Microsoft's Customer Relationship Management (CRM) platform
• Efficient and flexible solutions for sending and accepting digital payments quickly and securely with Digital Disbursements and Digital Payments SDK
  

Benefits

The ability to attract and maintain new customers while automating and simplifying cash management and ordering is essential to keeping your business healthy and moving forward. We can provide the marketing tools you need to engage customers and generate positive word of mouth. Our solutions help you:

• Reduce operating costs to support cash-intensive customers
• Identify new opportunities to cross-sell additional treasury and lending solutions
• Serve customers who prefer walk-in bill payment
• View and share customer information across your company to better manage relationships, portfolios, sales teams and markets
• Offer rewards to encourage customers to activate and use their credit cards, resulting in improved profitability through increased transactions
• Offer personalized cards which can generate an incremental $45 per year per card*
• Use the white space on statements to engage, educate and sell more products
• Enhance consumer experience, improve retention, increase ROI and strengthen brand preference with our full-service, multichannel direct marketing solutions
• Deliver funds in minutes – all you need is the recipient's bank account, debit/prepaid card, email address or phone number
• Accept customers’ ACH or card payments through any digital channel in near real-time
• Integrate AllData into any application, connecting you in real-time to financial data for millions of consumers

Whether your business is new or established, you can deliver a top-notch marketing strategy that produces results.

*Source: Serverside Group & BBVA Compass Bank