Activity Exception Management for Premier® from Fiserv mines information from your internal file maintenance activity and flags exceptions in real time so you can resolve them quickly, reducing your internal and external risk.
Every day, your staff makes changes to customer and account information, including updates involving card limits, deposit rates, loan collateral and personal contact information. Whether initiated internally or performed at the request of a customer, each change carries with it the risk of error or potential fraud.
Monitoring this file maintenance activity and following up on exceptions often requires cumbersome, manual examination of maintenance reports, using valuable staff time to identify and investigate questionable items. In fact, for many organizations, the scope of exception detection and resolution is limited by the cost of manual review.
Activity Exception Management streamlines the process, enabling your financial institution to automatically identify nonmonetary exceptions, investigate them and bring them to resolution.