Card Risk Office

Card Risk OfficeSM from Fiserv is a credit, debit and prepaid card investigative and consultative service you can leverage to manage the impact of fraud on your business.


With Card Risk Office, you can receive expert direction and optimal risk management services to protect, detect and respond to your institution's credit and debit fraud risk exposure.

Card Risk Office is a winner of the FICO Decision Management Award for Fraud Control. The award recognizes outstanding use of predictive analytics and decision management technology.

It complements new industry risk tools, like EMV, and adds experienced risk analysts working directly with you to prevent evolving fraud trends – including card-not-present fraud.

We know timing is critical, so Card Risk Office is designed to help you take action to mitigate risk swiftly. Our team will become your "virtual office" and augment your existing risk management staff, proactively monitoring cases and helping solve the most challenging fraud issues.


Card Risk Office is available in two service tiers that provide timely, focused service. Both tiers build from the same foundational capabilities provided in Card Risk Office Essentials from Fiserv that include:

  • 100 percent predictive fraud scoring from our neural fraud network
  • Compromised card tracking
  • Online access to cases
  • Case notifications
  • Transaction blocking
  • An essential fraud rule package from our neural network fraud engine
  • Access to risk webinars and Trend Watch notifications
  • Optional, fee-based rule authoring services

Card Risk Office supplements this toolset with enhanced capabilities bundled for your specific risk mitigation needs. These services include:

Card Risk Office Advisor

Enhances the capabilities of Card Risk Office Essentials to provide hands-on, fully assisted support at all times, including:

  • An assigned risk analyst for consulting and recommendations
  • A rule-authoring service
  • A premium fraud rule package
  • Analysis of tagged fraud transactions
  • Customizable cardholder notification actions
  • Monthly risk portfolio reports

Card Risk Office Select

Our highest level of service offers significant collaboration with a dedicated Fiserv risk analyst. Receive all the benefits of Card Risk Office Advisor with additional advanced technologies and features like:

  • Dark web monitoring and dynamic merchant blocking technologies identify global fraud patterns and at-risk cards 
  • Analytics and business intelligence tools powered by AI that give analysts innovative solutions to drive industry-leading fraud results.
  • Advanced fraud scoring with daily model tuning and the ability to write real-time rules and collaborate with our team. 

Have a question for us?

For more information about Card Risk Office and other Fiserv solutions, call us at 800-872-7882 or click below.

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