The Better Billing and Payment Experience, Start to Finish

People expect personalized experiences and convenient choices with every interaction.

Meet their diverse demands and effectively compete on the customer experience with access to new technologies and expertise - without adding unnecessary cost and complexity to your operations.

Create Bills That Drive Engagement

There's more than one way to deliver bills, and more than one way to reach the people reading them. Whatever the delivery method, customers spend serious time with their monthly bills. Our research shows that on average customers spend approximately two to four minutes on each paper bill, and slightly less on each electronic bill. Highly personalized, branded bills can engage, cross-sell and deliver a consistent cross-channel customer experience.

• Send the right communication to the right person through the right channel
• Turn each customer touchpoint into an opportunity to reinforce your brand
• Provide relevant information about new offerings and incentives through the channel your customers choose – paper or digital

Deliver the Billing & Payment Options Customers Want

Make Payments Seamless

Fiserv has one of the largest, most trusted electronic bill delivery and payments networks in the industry. Maximize the potential of electronic payment options and channels to meet your needs and your customers' changing demands.

• Let customers choose debit, credit, Automated Clearing House (ACH), check or even cash at thousands of walk-in locations
• Enhance and extend your online and mobile bill pay options including mobile wallet
• Drive faster payments and increased satisfaction through automated alerts, notifications and messaging

Protect Business and Customer Data

Ensure the highest levels of data security and compliance with evolving regulations.

• Bank-grade security
• Automated enterprise approach to transactional reconciliation and certification
• Prevent financial misstatements and potential write-offs