Virtual Banking Assistant

Grow and engage with an AI-driven, conversational virtual assistant.

Virtual Banking Assistant from Fiserv enables you to deliver intelligent, AI-driven conversational experiences to grow, retain, and engage your consumers while reducing your call center costs. This dynamic, innovative platform engages your consumers conversationally through any channel or application; your digital banking app, Alexa, Google HomeTM, Facebook Messenger, etc., understanding messy, unknown language and promoting financial health while gaining actionable insights.

Features:



Out-of-the-box
Artificial Intelligence 


Deliver a low-code platform that leverages conversational design and an intuitive user experience.



Financially Trained Brain 


Leverage conversational AI that understands financial context and provides real-time banking assistance across all channels.



Contextual, Natural
Language Understanding 


Support multi-turn conversations and complex conversational flows. Freeform Dialogue enables natural, unconstrained conversations.



Consumer Self-Service &
Dynamic Financial Information


Increase digital interactions and reduce your
cost-to-serve with 24/7 customer service.
Guide people's future spending and saving by providing actionable, proactive insights.


Analytics Dashboard &
Optimization Tools


Gain actionable insights
to reduce cost-to-serve
and generate revenue.

 

 

Related Content

Grow and Engage With Conversational, AI-Driven Virtual Banking

Deliver intelligent, AI-driven conversational experiences to grow, retain and engage your consumers while reducing call center costs.

Download the brochure

Have a question for us?

For more information on Virtual Banking Assistant, complete the short form below.

For information about other solutions, use the Contact Us Page.