Virtual Banking Assistant
Grow and engage with an AI-driven, conversational virtual assistant.
Virtual Banking Assistant from Fiserv enables you to deliver intelligent, AI-driven conversational experiences to grow, retain, and engage your consumers while reducing your call center costs. This dynamic, innovative platform engages your consumers conversationally through any channel or application; your digital banking app, Alexa, Google HomeTM, Facebook Messenger, etc., understanding messy, unknown language and promoting financial health while gaining actionable insights.
Features:
Out-of-the-box
Artificial Intelligence
Deliver a low-code platform that leverages conversational design and an intuitive user experience.
Financially Trained Brain
Leverage conversational AI that understands financial context and provides real-time banking assistance across all channels.
Contextual, Natural
Language Understanding
Support multi-turn conversations and complex conversational flows. Freeform Dialogue enables natural, unconstrained conversations.
Consumer Self-Service &
Dynamic Financial Information
Increase digital interactions and reduce your
cost-to-serve with 24/7 customer service.
Guide people's future spending and saving by providing actionable, proactive insights.
Analytics Dashboard &
Optimization Tools
Gain actionable insights
to reduce cost-to-serve
and generate revenue.
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