How U.S. Bank addressed a key stress point for small business

 

The bank’s intuitive accounts payable solution integrates with business checking, and is powered by Fiserv

a successful female professional in a modern office, smiling while interacting with a smartphone
a successful female professional in a modern office, smiling while interacting with a smartphone
CASE STUDY

As small business owners manage their operations, they often have to juggle multiple digital solutions to manage invoices and pay their bills. Fiserv research from 2024 shows that nearly three-quarters of small business owners feel cash flow management and invoice/bill payment are ongoing pain points for their enterprises.* 

U.S. Bank, a Minneapolis-based, super-regional institution that serves more than 1.4 million small business clients, responded to this need by launching U.S. Bank bill pay for business, a powerful, all-in-one cash flow management platform. The new service is powered by CashFlow Central™ from Fiserv, an integrated small business payments solution for financial institutions.

The initiative was driven partly by the bank’s own market research.** Nine in 10 of the business owners the bank surveyed said the ability to centralize all bills and invoices into a single process is important to them. That’s what U.S. Bank bill pay for business is designed to provide – a comprehensive accounts payable solution with streamlined cash flow management, enhanced bill pay capabilities, flexible payment options and the ability to easily sync with accounting software.

What’s more, the new offering integrates seamlessly with U.S. Bank’s existing online banking platform. The accounts payable solution comes as a value-added feature for new users with every U.S. Bank business checking account, providing a one-stop hub where small business owners can manage their finances in less time, with less hassle and with more confidence. 

U.S. Bank, a Minneapolis-based, super-regional institution

that serves more than 1.4 million small business clients.


Fiserv in the mix

U.S. Bank partnered with Fiserv to build the new service. Core to the solution is Fiserv’s CashFlow CentralSM. Its combination of payment capabilities and accounts payable automation software enables the all-in-one solution U.S. Bank sought to implement.

Shruti Patel, Chief Product Officer, Business Banking at U.S. Bank is enthusiastic about what U.S. Bank bill pay for business offers small business owners. “This latest offering brings together interconnected capabilities from across the bank in a seamless experience for our clients,” she said. “Business owners can simplify and automate their accounts payable workflow, integrated with their checking account, so they can manage their finances with confidence and reduced anxiety – making it easier to run their business.”

CashFlow Central enables U.S. Bank bill pay for business customers to:

  • Use a single solution to manage payments and maintain records all in one place – within the existing business banking dashboard
  • Automate vendor invoices and set up recurring payments
  • Auto-create bills through detail capture from email, mobile phone and document upload
  • Create and manage payment approval workflows
  • Seamlessly sync bills, vendors and expenses with select accounting software
  • Gain better visibility into cash flow with real-time updates on available funds and payments status
  • Receive notifications to help avoid missing a payment due date, or to confirm a payment was received
  • Manage finances anytime, anywhere with mobile-friendly tools in addition to desktop
  • Have peace of mind with multistep fraud detection and secure transactions

A successful collaboration

For its part, Fiserv sees the implementation of U.S. Bank’s accounts payable platform as additional confirmation that CashFlow Central is eminently useful and scalable, and a meaningful differentiator for financial institutions.

“Fiserv is proud to collaborate with U.S. Bank to provide this essential payments capability to its small business community, empowering them to operate their businesses more efficiently with less complexity,” said Matt Wilcox, Deputy Head, Financial Solutions and President of Digital Payments at Fiserv. “CashFlow Central is an end-to-end solution that positions U.S. Bank as the central hub for all payment needs, helping to deepen and expand relationships with their valued small business customers.”

 

*CashFlow Central Research Report - 2024; Fiserv Primary Research.
** U.S. Bank, “The Small Business Perspective: Leading Through Change, Shaping a Legacy,” 2025.

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Contact us to learn more about how Fiserv can help simplify payments for small business