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Spend Patterns of Credit Union Members

A first look at insights from our Q1 2023 research

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Cards, Credit and Consumer Control

Consumers are looking for tools and information that give them control over their financial lives. 

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Fintechs and the Financial Experience

People are using fintechs to fill gaps in services and expand access to digital convenience

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Mobile Payments Continue Upswing

Consumers want easy, digital ways to pay

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Expectations & Experiences

One of the longest running surveys of its kind, Expectations & Experiences provides insights into consumers’ evolving behaviors and preferences for how they manage and move money.

Expectations & Experiences research builds on years of consumer survey data to shed light on consumer financial behaviors and attitudes, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

Each quarter, The Harris Poll conducts online surveys of U.S. banking households on behalf of Fiserv. In addition to the recent survey on consumer payments, consumers with banking accounts are surveyed on topics related to household finances, banking channels, borrowing and other topics related to financial services.

2022 Fintech Trends for Financial Institutions: The disruptive pace of change in fintech continues, shifting priorities for financial institutions.

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Interested in learning more? For additional insights and takeaways from our Expectations & Experiences consumer research, visit The Point.