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Cards, Credit and Consumer Control

Insights from our research

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Fintechs and the Financial Experience

People are using fintechs to fill gaps in services and expand access to digital convenience

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Mobile Payments Continue Upswing

Consumers want easy, digital ways to pay

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COVID-19 and Household Finances

Changes in how people spend, move and manage money are accelerating

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Expectations & Experiences

One of the longest running surveys of its kind, Expectations & Experiences provides insights into consumers’ evolving behaviors and preferences for how they manage and move money.

Expectations & Experiences research builds on years of consumer survey data to shed light on consumer financial behaviors and attitudes, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

Each quarter, The Harris Poll conducts online surveys of U.S. banking households on behalf of Fiserv. In addition to the recent survey on consumer payments, consumers with banking accounts are surveyed on topics related to household finances, banking channels, borrowing and other topics related to financial services.

2022 Fintech Trends for Financial Institutions: The disruptive pace of change in fintech continues, shifting priorities for financial institutions.

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P2P Payments Are Changing the Game for Community Financial Institutions: In a competitive financial services market, P2P payments can give community banks and credit unions an edge.

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Tech-Savvy Seniors Make the Move to Digital Banking: Don’t underestimate seniors’ ability and willingness to use mobile and online banking tools.

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Socially Distanced Banking Spurs Innovation and Stronger Digital Engagement: Social distancing has created opportunities for financial institutions to reach consumers in new and engaging ways.

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Contactless Payments Rise During Pandemic: New Fiserv research shows that people view contactless cards as the safest way to pay during the pandemic. 

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Seven Steps Financial Institutions Can Take Now to Help Consumers: New research shows financial concerns run deep. Learn seven steps financial institutions can take to help consumers navigate the economic fallout of COVID-19.

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Helping Younger Consumers Through Economic Uncertainty: Research from Fiserv shows many Gen Z and millennial consumers were struggling to manage finances and lack confidence in overall financial health even before the economic fallout from COVID-19.

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Tapping Into the Speed and Ease of Contactless Payments: Tap-to-pay options are still fairly new, but one in five already use the payment method. Learn what people think in our latest consumer survey.

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Real-Time Alerts Drive Consumer Engagement: Research from Fiserv shows how immediate access to financial information helps meet evolving expectations.

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Engaging Mobile-First Users: Simply having a mobile presence is no longer enough to engage today’s mobile-first consumer. Learn what it takes.

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Interested in learning more? For additional insights and takeaways from our Expectations & Experiences consumer research, visit The Point.