2017 Expectations & Experiences: Consumer Payments



The Many Ways to Pay

Paying the bills and paying other people are necessary parts of everyday life for most adults. Whether it's mobile or online bill pay, person-to-person payments or even the occasional check, understanding how and why people pay the way they do is critical to meeting their expectations for seamless and secure experiences.

For data and insights on payments preferences, download our report, 2017 Expectations & Experiences: Consumer Payments.


Complete this form to access the paper Expectations & Experiences: Consumer Payments. Plus, learn more with the additional resources below.

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Person to person payments survey results

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About Expectations & Experiences

Conducted by Harris Poll on behalf of Fiserv, Expectations & Experiences is one of the longest running surveys of its kind and builds on years of longitudinal consumer survey data. The survey provides insight into people's financial attitudes and needs, enabling organizations to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.

Survey questions to all qualified respondents: In the past 30 days, approximately how many times have you or your household used the following? Select all that apply. / Survey question to those who use P2P: For which of the following reasons, did you use a P2P service in the past year? Select all that apply.