WaFd Bank Modernizes Small Business Cash Flow with CashFlow Central®
See how WaFd unified invoicing, payments and cash flow to help SMBs save time and gain real-time visibility.
Washington Federal Bank (WaFd) replaced a patchwork of invoicing tools, payment apps and manual AP and AR workflows with CashFlow Central from Fiserv – an integrated platform for invoicing, payments, automation and cash flow insights. This case study highlights the rollout approach, the client experience improvements and the measurable results.
- Streamlined cash flow: Unified invoicing, payments, accounting sync, and AP and AR into a single hub embedded in WaFd’s Commercial Center
- Improved engagement: 8.9% higher growth in average payments per user; 6.3% increase in new users
- Increased transaction value: Average amount per payment up 9.1%
- Accelerated onboarding: Time to activation reduced by 41.9%
- Enhanced business intelligence: Provided bankers with a more unified view of small business activity to support more strategic client conversations
"We are primarily a Fiserv bank. Most of our solutions are from Fiserv. So we were really looking at how to plug in to our current solutions. The other thing that really drove it for us is we love that we could have feedback."
– Jill Boyle, WaFd Senior Vice President, Head of the Commercial Product and Treasury Solutions Group