Business Process Improvement Case Study

By successfully improving process efficiencies, Howard Bank was able to update and automate account opening processes, resulting in more time to interact with customers and learn more about their true financial needs.

Howard Bank wanted more time to have dialogue with its customers about their financial needs during the account opening process. This meant finding ways to automate and shorten the process. Fiserv consultants advised the team at Howard Bank how to improve operational effectiveness and automate account opening processes, which resulted in increased customer engagement and profitability.

Engaging with Fiserv has yielded several positive outcomes for Howard Bank:

  • Created a fully paperless account opening process
  • Streamlined the entire process from the front line to the back office
  • Automated account opening processes and cut the timing from 90 minutes down to 20 minutes

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