Meeting Millennial Expectations for Loan Billing and Payments

Millennials are officially the most populous generation and they come with uncompromising expectations for conveniences and service. If you don't meet their expectations for convenient billing and payments, they'll find someone who will.

Millennials are 88 million strong and more than 45 percent of them have applied for loan in the past two years. Building a relationship with millennials requires special considerations. How do you use the touchpoints you have to connect with millennials and to build your customer base? Billing and payments are the most common touchpoint you have, and key tools enabling you to provide great service, distinguish yourself, and make the millennials happy. Or, with a swipe of finger, they will look elsewhere for their next loan.

Download the infographic to learn what it is that makes millennials happy. No surprise, what satisfies millennials are all related to speed, convenience and fitting into a mobile-first lifestyle.

  • Country
  • United States
  • Solution
  • Biller Solutions
  • Industry
  • Lending
  • Published
  • January 2019

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