Champion responsible business practices

Holding ourselves accountable to do the right thing


Our commitment to governance starts at the top and is embedded throughout the organization. The board of directors is responsible for providing advice and oversight of the strategic and operational direction of the company to support our and our shareholders' long-term interests. Our board is also responsible for ensuring Fiserv conducts its business in a highly ethical manner.

Our priorities:    ESG governance    |    Cybersecurity    |    Data privacy    |    Platform & transaction risk    |    Ethical foundation    |    Responsible sourcing

ESG Governance

The Fiserv board of directors has ultimate oversight over our approach to ESG. In its risk oversight role, the board, as a whole and at the committee level, receives regular updates from our leadership about the risks faced by the company, including those pertaining to environmental, social and governance topics.

Across Fiserv, associates, committees and working groups contribute to our ESG strategies. Our corporate citizenship and CSR teams work with peers across Fiserv to execute, inform and implement our broader ESG Strategies.


Our Fiserv global cybersecurity services team is responsible for assessing our technology environment for cybersecurity risks, identifying emerging cybersecurity threats and capabilities, and implementing processes and technical defenses to safeguard our technology environment and services. Our security posture is designed to allow us to rapidly detect and respond to cybersecurity events, continually improve the effectiveness of cybersecurity controls, technology and culture, and dynamically respond to the ever-evolving threat landscape.


Data privacy

As data’s role continues to expand and enhance the products and services we provide, we recognize how important a strong data ethics framework is to our ability to operate in an ethical and compliant manner. To manage client and consumer data, our global data ethics framework is rooted in the following four principles:


Platform & transaction risk

We enable merchants to connect to payment networks and, as such, operate a global controls and compliance function to maintain the integrity of the payments ecosystem and comply with network, clearing bank, and local regulations and laws. We often monitor both sides of payments transactions to help protect our clients and consumers from fraud and consumer harm and to prevent prohibited or illegal activity on the network. 


Ethical foundation

As part of our Code of Conduct and Business Ethics, we are committed to supporting the 10 principles of the United Nations Global Compact. This means our associates have a duty to meet responsibilities in the areas of human rights, labor, environment and anti-corruption.

Fiserv is committed to compliance with applicable laws and regulations relating to combating money laundering and terrorist financing activities and compliance with global sanctions rules and regulations. The global financial crimes compliance team is responsible for developing the policies, standards and procedures necessary to comply with anti-money laundering (AML), counter-terrorist financing (CTF), sanctions, anti-bribery and corruption and anti-trust and competition requirements.

Responsible sourcing

Our Third-Party Risk Management Program sets forth the guiding principles, standards and associated governance structures to identify, assess, monitor and mitigate risks associated with vendor engagements. Our sourcing team and third-party risk management team work to ensure vendors are in compliance with our policies and principles and that risk assessments of their policies and business practices are conducted.