Healthcare organizations must consider member acquisition and retention strategies as members look for more choices, more convenience and more security. Fiserv offers healthcare solutions to address an evolving marketplace and changing expectations while strengthening member relationships.
Fiserv recognizes the strategic importance of every point of contact with your members, including enrollment materials, explanation of benefits (EOBs), statements and the payment and reconciliation process. We can help you turn every interaction into an opportunity to improve member engagement, maximize loyalty and positively impact profitability.
As a global leader serving nine of the 10 largest healthcare companies, we're able to offer the cost efficiencies, expertise and revenue generating opportunities associated with working with a strong, single-source provider. Our solutions for healthcare organizations include:
Transform welcome kits, member ID cards, EOBs, statements, bills and letters into health management tools that are customized for each member. By integrating multiple data streams, we combine information such as age, gender and risk-assessment factors with transactional data and then deliver the communications according to your member's preference – paper, email, Web, mobile or tablet
Easily implement a consumer-based solution that will help you facilitate faster, more efficient payments from your members with a multichannel approach. Consumers can pay in-person with payments made through various channels or they can pay digitally using ACH or card payment methods, including Digital Payments SDK API-based processing
Deliver EOBs, bills, statements and other documents to bank bill pay portals and major consumer cloud destinations, such as Google Drive, Evernote, Dropbox, and Microsoft OneDrive. Through a single integration, organizations can meet consumers where they’re already storing their most important information – right on their personal cloud website, app or bank bill pay portal.
When consumers run into healthcare costs following medical treatment, they want payouts, reimbursements or refunds to come quickly, to improve cash flow to help with the care they need to get back in top condition. Fiserv helps companies move funds in minutes, not days – all that is needed is the recipient's bank account, debit/prepaid card, email address or phone number.
Create seamless interconnected experiences with employees and members by integrating essential systems including healthcare information, CRM, financial and related applications. Fiserv provides next-generation IT services, including turnkey robotic process automation (RPA) solutions, that help your organization improve efficiency, elevate satisfaction, and drive digital transformation.
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