Mortgage Director

Mortgage Director is an intelligent loan origination system. Leveraging digital technologies to obtain data and automate best practices, Mortgage Director maintains loan quality and certainty by mitigating risk, compliance and loan defects.


Financial institutions and independent mortgage bankers are challenged to deliver a more efficient lending process and a compelling borrower experience. Manual processes are cumbersome and prone to error and there are countless compliance rules for you to consider. Our approach simplifies and dramatically improves the consumer and end-user experience.

A key component of Mortgage Director is OriginateSM Mortgages from Fiserv, a personalized, self-service digital channel experience that empowers customer engagement with a unique consumer portal. Driven by data and automation to reduce the friction customers experience today, Originate Mortgages enables your customers to engage in intelligent, collaborative experiences that include a personal and simplified information-gathering process, comparison and selection of loan program and rate options, and important milestones such as automated loan decisions, delivery of important initial documents and disclosures, digital signatures capabilities, and loan team communication.

But it's not enough just to have a great consumer experience. If there's not a strong connection between your digital borrower experience and your back-end user experience, you're losing efficiency. As your single source provider, Fiserv brings all those components together. We're able to eliminate the vendor oversight, the vendor risk, and the due diligence that's required when there are multiple parties to manage.


Mortgage Director Client and Vendor Help Center

Submit a service request for Mortgage Director Product Support, Professional Services, Print Forms, new features/enhancement requests, along with a variety of other service type requests.  You may also check status of a previously submitted request.   Must be an existing Mortgage Director (FKA PCLender) client or approved vendor to access this site.  For questions, call client service desk @ 877-536-6886 M-F, opt. #1, 8 a.m. – 10 p.m. EST.    

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See how Mortgage Director can help you provide seamless loan experiences for your customers.  

Have a question for us?

For more information on Mortgage Director and other Fiserv solutions, call us at 800-872-7882 or click below.

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